• Drivers Application Procedure (Taxi, Institution, Matatu and Individuals)

1. A driver applying for public service vehicle license in Kenya should be twenty four years and over and have over four years of experience in driving in Kenya or abroad.
2. To obtain a public service license in Kenya, a driver should fill a form XVI which is taken to Traffic Police Department in Nairobi (located in Upper Hill near Kenyatta National hospital) for certification.
3. Ksh 50 is charged or certification of Form XVI
4. The receipt obtained from the Traffic Police Department should be taken to Road Transport Department in Nairobi which is located in Times Tower in Nairobi
   • The following documents should be accompanied with Form XVI
   1. A certificate of good conduct from the Criminal Investigation Department [CID] 
   2. A copy of national identity card 
   3. Driving license of one who is applying.
   4. Receipt of payment for certification. 
      • A Prescribed fee of KSH 625 is paid by the applicant to obtain PSV licence, the payment is made to the Road Transport Department in Times Towers in Nairobi. 
      • For drivers in Kenya obliged to drive class E-apply for Class J Matatu endorsement the one obliged to Drive class B, C and E is required to apply for class A endorsement.

• Matatu Conductors Application

1. Requirements or obtaining a conductor PSV licence include the flowing;
   1. One must be of 18 years and above, 
   2. have a copy of national identity card 
   3. Have a certificate of good conduct from the Criminal Investigation Department in Kenya. 

• To obtain a public service license in Kenya, a conductor should fill a Form XVII which is taken to Traffic Police Department in Nairobi (located in Upper Hill near Kenyatta National hospital) for certification.
• Ksh 50 is charged or certification of Form XVI
• The receipt obtained from the Traffic Police Department should be taken to Road Transport Department in Nairobi which is located in Times Tower in Nairobi
• A Prescribed fee of KSH 625 is paid by the applicant to obtain PSV licence, the payment is made to the Road Transport Department in Times Towers in Nairobi.

Apply On-line :

1. Visit the National Transport and Safety Authority Website NTSA and under the Quick links section click on th PSV licence applications.
2. Create account with NTS by filling in your names and ID number.
3. Wait for the site to register your details and proceeded input more required information so as to complete registration. This information includes
   1. Email
   2. Mobile number
   3. You are also required to upload a recent passport photograph(Then Click on the create account icon so as to create account)
4. Now log in into your new created account
5. Select approved licencing status and click on new application then chose the application type you want to make;
   • PSV Driver application 
   • PSV Conductor Application 
   • Institution Driver Application form 
   • Taxi Driver Application form
6. Fill in the required details in the generated form. The details include:
   • link to Sacco/ Institution/ Employer
   • Update licence photo
   • Physical address
   • P.O.Box address
   • Attach good conduct
   • Drivers licence number
   • Licence collection point
7. Click net to go to payment section. Select payment method and proceed to pay. Methods of payment include 
   • M-pesa/ Debit/ Credit / Prepaid card
   • Airtel Money
   • Mobikash
   • E- agent
   • Cash
8. After payment confirm payment by clicking on the confirm payment icon.
9. Click submit after confirming payment. Go to back the dash board and click my applications to review your application.
10. If satisfied that the information is correct print your application and take it to the collection point to collect, you licence.

Required Documents

• A dully filled and signed Form XVI for drivers or Form XVII for conductors.
• Receipt of KSh 50 to be surrendered to the Road Transport Department
• A Certificate of good conduct obtained from Criminal Investigations Department (CID)
• Copy of applications National Identity card.
• Driving Licence of the applicant
• Passport photo

Office Locations & Contacts

Kenya Police Service, Traffic Department
Vigilance House, Harambee Avenue
Post Office Box 30083-00100
Nairobi, Kenya.
Telephone: Tel: (020) 341411/6/
Website

Directorate of Criminal Investigations,
Mazingira House
Kiambu Road
Post Office Box 30036-00100
Nairobi, Kenya.
Telephone: Tel: 020-343312, 2603724

National Transport and Safety Authority
Hill Park Building; Upper Hill
Nairobi Kenya
P.O Box 3206 -00506 Nairobi
Safaricom: 0709 932 000
Telkom: 020 6632 000
Email: info@ntsa.go.ke
Complains: complaints@ntsa.go.ke
For eCitizen queries
Safaricom Line: 0709 932 300
Telkom Line: 020 6632 300

Call Center
Safaricom Line: 0709 932 500
Telkom Line: 020 6632 500

Eligibility

• Valid certificate of good conduct issued to the effect that a person is fit and proper to hold a license
• Holder of class ABCE or J (for drivers)
• Must have experience of four (4) years of continuous driving (for drivers) Prior to application
• Above the age of twenty four (24) years (for drivers)
• Above the age eighteen (18) years (for conductors)
• Must be cleared by the Sacco/Company

Fees

• Certification fee of application forms Ksh 50
• Processing fee of the PSV license Ksh 625

Validity

• The PSV documents is valid for two years from date of issue

Documents to Use

Form XVI- Driver Application for PSV : Form XVI