Apply On-line

1. Open your browser key in www.ecitizen.go.ke and click on create account tab on the right hand side of the screen.
2. This will take you to the create account page where you can choose which different type of account. These include accounts for:-

   (a) Kenyan Citizen: (This account is for Kenyan citizens only. You will need your National ID number and your first name to register)

   (b) Foreign Residents: (This account is for foreigners residing in Kenya. You will need your foreigner certificate and your first name to register.)

   (c) Visitors: ( This account is for nationals who require a visa to enter the Republic of Kenya)

   (d) Business: (This account is for businesses registered in Kenya. You will need your business registration number.)

3. On the Kenyan Citizen Tab, click on Create account
4. Enter ID Number and First name as it appears on your ID and click on Verify
5. After your ID details have been verified. Enter your email address and password and confirm your password. Click on continue and a confirmation link will be sent to your email address.
6. Login to the email account you specified above. Once you have logged in you will find an email sent from e-Citizen with a confirmation link. Click on that confirmation link so as to continue with the registration process. The link will lead you back to e-citizen’s registration page.
7. Now that your email is verified. Enter your mobile phone number and a verification code will be send to the number you entered.
8. Enter the verification code sent to your mobile phone in the next screen and click on verify. This will verify your mobile number.
9. Upload your photo to complete the registration process. However this step can be skipped.
10. You can now sign in your e-Citizen account using your Email Address or ID Number.

Required Documents

1. National identification card/ Alien card
2. Passport Photograph

Office Locations & Contacts

eCitizen Website: eCitizen
Tel: +254 780 206 206
Email: support@ecitizen.go.ke

Eligibility

1. You must be Kenyan Citizen or a Foreign resident
2. You must be above the age of 18
3. You must have a National identity card number or a National alien card Number

Fees

• Registration is free of charge.

Validity[

• The validity is forever

Documents to Use

• The registration is done online.

Sample Documents

• Please attach sample completed documents that would help other people.

Processing Time

• The processing time is immediate.

Kenya – Register for an E-Citizen Account – English

Instructions

Visit e-citizen’s website Click on the create account option Choose create an account in the Kenyan citizen tab. Fill in the required details and validate account Upload passport photo to complete registration.

Required Information

1. Names as per ID
2. National ID/ Alien ID number
3. Valid email address
4. Mobile number

Need for the Document

• eCitizen enables Citizens and Foreign Residents to apply for Government to Citizen (G2C) services and pay via mobile money, debit Cards and eCitizen agents.

Information which might help

• eCitizen is an initiative by the Ministry of Finance and is managed by the ICT Authority of Kenya(IDA).

Launched in 2014, eCitizen is the first-stop portal for Government information and services, organised with your needs in mind. *eCitizen pioneered the concept of providing cross-agency, citizen-centric information and services, to help you complete your transactions conveniently with ONE government.

Other uses of the Document/Certificate

• eCitizen is organised to serve your needs without you having to know which government agency is responsible for a particular service, policy or programme.
• eServices is a directory of all eServices offered by the Government. You can easily find an eService using search, or by filtering the agency and type of service.