The portal gives users an opportunity to interact with NTSA services, applying for Good Conduct Certificates, getting County government licenses, e-passport applications, and many more.

For most of us who use multiple passwords for different platforms, you might end up forgetting the password for your e-citizen account.

You can easily recover your ecitizen password by following the procedure below.

Resetting eCitizen Password

• Visit the eCitizen Login page
• Click the Forgot your password? link.
• You will then be requested to provide your National ID Number or the Email address your signed up with
• Enter the details and click Reset My Password button.
• You will be given options to choose how you’d like to reset your password.
• Reset code will be sent either to your email address or via SMS to the number you registered with
• Choose what you prefer and click the Continue button to proceed.
• You will get a confirmation code on the selected mode of receiving the code
• Input the code into the eCitizen reset page
• On the next page create a new password for your account.
• Create and confirm it.

E citizen contacts

If you want further assistance, you can get in touch with the ecitizen team using the following contacts:

• Telephone: +254 780 206 206/ +254 709 480 000 /+254 743 946 150
  Email: support@ecitizen.go.ke
• Website: ecitizen.go.ke
• e-Citizen on Twitter: Here is ecitizen’s Twitter handle (@eCitizenKenya)
• e-Citizen Facebook: Ecitizen is on Facebook here